Return & Refund Policy – siyat.lk
Last Updated: [Insert Date]
Thank you for shopping with siyat.lk. We aim to provide you with quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please read our simple return and refund guidelines below.
1. Returns
We accept returns under the following conditions:
- The item is damaged, defective, or not as described.
- The item must be returned within 7 days of delivery.
- The product must be in its original condition, unused, and with all accessories and packaging included.
Items not eligible for return:
- Used or physically damaged items
- Items without original packaging
- Personal care items, undergarments, or hygiene-related products
- Digital or downloadable products
2. Refunds
After we receive and inspect your return, we will notify you of the approval status.
2.1 Refund Process
If approved, refunds will be issued:
- To your original payment method, or
- As store credit, upon your preference
Refunds may take 3–7 working days depending on your bank or payment provider.
2.2 Non-Refundable Situations
Refunds will not be issued if:
- The product is used or damaged after delivery
- The return request is made after 7 days
- The product is returned without all original items
3. Exchanges
If you receive a defective or incorrect item, we can offer:
- A replacement of the same product
- A different product of equal value (subject to availability)
4. Order Cancellations
You may cancel an order before it is shipped.
Once shipped, cancellations are not possible and must follow the return process.
5. How to Submit a Return Request
To request a return, please contact us with:
- Order Number
- Reason for return
- Photos or videos of the issue (if damaged or defective)
Email: sales@siyat.lk
Phone: +94 77 660 9615
Our support team will guide you through the process.
6. Shipping Costs for Returns
- If the return is due to our error (wrong item, damaged product), we cover the return shipping cost.
- For other reasons, customers may be responsible for return shipping fees.
